Job description
· Reports Directly to the VP of Sales
· Analyze client data to identify solutions (i.e., VOIP, Cloud, HIPAA, Software, etc.)
· Schedule and perform QBR
· Problem resolution when conflict exists between client and support or billing
· Prepare proposals for add/move/change work
· Enhance client relationships
· Build a network of referral sources
· Face to face drop ins on clients
· Review monthly reports to see escalated ticket volume and proactively engage to solution
· Manages approximately 100 client relationships
· Must surpass employee cost to company with profit goals
About Darkhorse Tech
Darkhorse Tech is a medium sized MSP (Managed Services Provider), working predominantly in the Dental Vertical. This company is owned and run by the original founder and after rapidly growing for the last 11 years, the company is looking to have sustainable, slower growth and focus on two key items. First, excellence in service and project delivery and secondly development of people, and process. The field account manager supports both goals. This role is a vital part in the organization and is what allows us to maintain strong relationships with our existing clients and bring on new clients in an area of strength. The Field Account Manager is required to have a strong work ethic, and personal drive, and sets an example for the rest of the team. This is a fast-paced environment, with successful clients and requires many different skills and abilities to be successful. Darkhorse is looking for energy, enthusiasm, and a person ready to be a part of a great company.
Description
The field account manager plays a key role in maintaining and strategically expanding the client base of Darkhorse Tech, an IT company specialized in the dental industry. The field account manager is responsible for: visiting existing and potential clients, identifying cultural “fit”, assessing their needs, presenting solutions, and closing deals. The field account manager works closely with the technical and sales teams to ensure high-quality service and project delivery. The ideal candidate for this position has excellent communication, negotiation, and problem-solving skills, as well as a strong knowledge of IT products and services.
Duties and Responsibilities
- Reports Directly to the VP of Sales
- Analyze client data to identify solutions (i.e. VOIP, Cloud, HIPAA, Software, etc.)
- Schedule and perform QBR
- Problem resolution when conflict exists between client and support or billing
- Prepare proposals for add/move/change work
- Enhance client relationships
- Build a network of referral sources
- Face to face drop ins on clients
- Review monthly reports to see escalated ticket volume and proactively engage to solution
- Manages approximately 100 client relationships
- Must surpass employee cost to company with profit goals
Skills and Qualifications
- Must be based out of and work from Charlotte North Carolina
- Ability to multitask
- Exceptional customer service skills and ability to de-escalate customers when needed
- Some technical background
- Ability to make smart decisions under pressure.
- Great interpersonal skills
- Attention to detail.
- Ability to stay organized while working on numerous projects with different moving parts.
- Familiarity with a variety of IT concepts, practices, and procedures related to technology operations.
- Excellent written and verbal communication skills in a business environment.
- Ability to learn quickly and adapt.
- Ability to think on your feet and troubleshoot tough problems without assistance from others.
- Prolonged periods of sitting at a desk and working on a computer, as well as traveling by car.
This is a hybrid role, and you will be spending approximately 75% of your time in the field.
Benefits
Darkhorse Tech provides a comprehensive suite of benefits. These include, but are not limited to:
- Medical
- 401(k) with 4% match
- PTO
- Dental
Expected Salary: $60,000
Bonuses for meeting quarterly quotas, which include signing 1 new client agreement per month.